Terms and Conditions

1. About Corevilla

Corevilla is an online property-management service operated from Malta.

The service helps landlords and property managers organise properties, units, tenants, contracts, payments, maintenance requests and related information.

2. Acceptance of these Terms

By registering for, accessing or using Corevilla, you agree to these Terms and Conditions, the Privacy Policy and the Data Processing Agreement.

If you use Corevilla for an organisation, you confirm that you have authority to accept these Terms on its behalf. In that case, references to “you” include the organisation.

You must not use Corevilla if you do not agree to these Terms.

3. Eligibility and account registration

You must be at least 18 years old and legally capable of entering into an agreement to create a Corevilla landlord account.

You must provide accurate and current registration information and keep your account details updated.

You are responsible for protecting your login credentials and for activity performed through your account, except where that activity results from a failure for which Corevilla is legally responsible.

You must notify Corevilla promptly if you believe that an account has been accessed without authorisation.

4. Organisations and authorised users

A landlord may invite additional authorised users to its Corevilla organisation.

The organisation owner is responsible for deciding who should have access and for disabling access when it is no longer required.

Actions performed by an authorised user are treated as actions performed on behalf of the organisation.

Corevilla may restrict an account where access appears unauthorised, fraudulent or likely to compromise the service or another person’s data.

5. Free trial

Corevilla may offer eligible new customers a free trial. The duration of the trial will be displayed during registration or within the account.

Unless stated otherwise, a free trial may be used once by each customer or organisation.

Corevilla may refuse, restrict or end a trial where there is evidence of abuse, duplicate accounts, fraud or an attempt to avoid payment.

When the trial expires, continued access may require an active paid subscription.

6. Subscription price

The Corevilla subscription price is calculated according to the number of rentable units managed through the customer’s account.

Each separate rentable unit recorded or managed through Corevilla counts as one billable unit. This includes a complete property rented as one unit and an individual room or space managed as a separate rentable unit.

Properties themselves are unlimited. Adding multiple units to a property increases the subscription quantity according to the number of units.

Unless clearly stated otherwise, there are no separate feature packages. Features generally available under the Corevilla subscription are included in the unit price.

The advertised price of €2 per unit per month includes VAT where VAT is applicable. No additional VAT will be added to the advertised subscription price.

7. Adding and removing units

Adding a unit may increase the subscription quantity and the amount payable for the applicable billing period.

Removing or deleting a unit does not refund or cancel fees that have already been charged or incurred for that unit. A reduction in units will normally affect future billing only.

Units must not be repeatedly removed and recreated for the purpose of avoiding subscription charges.

Corevilla may use account records and audit history to investigate suspected billing manipulation. Where misuse is identified, Corevilla may correct the subscription quantity, recover unpaid charges or restrict the account.

8. Billing and payment

Paid subscriptions are billed monthly using the payment method selected or registered by the customer.

By starting a paid subscription, you authorise Corevilla and its payment provider to collect recurring subscription fees based on the number of billable units associated with your account.

You are responsible for ensuring that billing information and the selected payment method remain valid and current.

Payments may be processed by an independent payment provider. Corevilla does not normally store complete payment-card details.

Except where required by law or expressly agreed by Corevilla, subscription fees already charged are non-refundable.

9. Price changes

Corevilla may change its subscription price in the future.

Existing paying customers will receive reasonable advance notice of a price increase. A price change will normally take effect from a future billing period and will not be applied retrospectively.

If you do not agree to a price change, you may cancel the subscription before the new price takes effect.

10. Failed payments and grace period

If a subscription payment fails, Corevilla or its payment provider may retry the payment and send notifications to the account owner.

Corevilla may provide a limited grace period during which access remains available while the payment issue is resolved.

If payment is not completed within the permitted period, Corevilla may restrict or suspend access to the landlord account until the subscription is restored.

Where appropriate, a restricted account may display subscription and contact options instead of normal property-management functions.

11. Cancellation

You may cancel your subscription through the available account or billing controls, or by contacting Corevilla.

Cancellation prevents future renewal but does not normally create a refund for the current billing period.

Access may continue until the end of the period already paid for, unless the account has been suspended for misuse, a security risk or a serious breach of these Terms.

Nothing in these Terms limits any cancellation or refund right that cannot lawfully be excluded.

12. Account suspension and termination

Corevilla may restrict, suspend or terminate an account where:

• Subscription fees remain unpaid.
• The account is used unlawfully or fraudulently.
• These Terms are materially or repeatedly breached.
• The account creates a security or data-protection risk.
• The service or another user is deliberately disrupted.
• Corevilla is required to do so by law.

Where reasonably possible, Corevilla will provide notice and an opportunity to resolve the issue before permanent termination, unless immediate action is necessary to protect the service, users or personal data.

13. Account data following expiry or termination

Following subscription expiry, cancellation or account termination, access to Corevilla may be restricted.

The account and its associated data may be retained for a limited period to allow reactivation, comply with legal obligations, resolve disputes, prevent fraud or protect the service.

Inactive or unpaid accounts are not necessarily deleted automatically after 30 days. An account that remains inactive or unpaid may subsequently be reviewed and deleted by a Corevilla administrator.

Customers should export or retain copies of information they require before their subscription or account ends.

Data may remain temporarily in backups until overwritten through the normal backup-retention cycle.

14. Customer data and responsibilities

You retain responsibility for the personal data, documents and other content entered into Corevilla by you or your authorised users.

You must ensure that:

• You have authority to collect and use the information.
• The information is processed lawfully and transparently.
• Tenants receive appropriate privacy information.
• Information is accurate, relevant and kept no longer than necessary.
• Account access is granted only to authorised persons.
• Uploaded files do not contain unlawful or malicious material.

You grant Corevilla permission to process customer data only to the extent necessary to provide, secure and support the service and meet legal obligations.

15. Tenant accounts

Tenant accounts may be created or activated through an invitation from a landlord or property-management organisation.

A tenant may access only the information and functions made available for that tenant through the service.

Tenant access may depend on the landlord’s active account, subscription and continued use of Corevilla.

Corevilla is not a party to any tenancy agreement and does not decide whether rent, deposits, damages or other amounts are legally due.

16. Acceptable use

You must not:

• Use Corevilla for an unlawful or fraudulent purpose.
• Access another person’s account or organisation without permission.
• Attempt to bypass access, subscription or security controls.
• Upload malware, harmful code or unlawful content.
• Probe, scan or test the service for vulnerabilities without permission.
• Interfere with the service or place an unreasonable load on it.
• Copy, resell or commercially exploit the service without permission.
• Use Corevilla to harass, discriminate against or unlawfully monitor another person.

17. Availability and changes to the service

Corevilla aims to provide a reliable service but does not guarantee uninterrupted or error-free availability.

Access may occasionally be interrupted for maintenance, security updates, technical failures or circumstances outside Corevilla’s reasonable control.

Corevilla may add, modify or remove features as the service develops. We will provide reasonable notice where a change materially reduces the core functionality of a paid subscription.

18. Third-party services

Corevilla may rely on or integrate with third-party services, including hosting, email, payment, mapping and analytics providers.

Third-party services may be governed by their own terms and privacy policies. Corevilla is not responsible for a third-party service to the extent permitted by law.

19. No legal, tax or financial advice

Corevilla is an administrative property-management tool. It does not provide legal, tax, accounting, financial or property-management advice.

Customers remain responsible for checking contracts, payment records, legal obligations and decisions affecting their properties or tenants.

20. Intellectual property

Corevilla and its software, branding, design and original content are protected by applicable intellectual-property law.

These Terms give you a limited, non-exclusive, non-transferable right to use the service while your account is authorised and active. They do not transfer ownership of Corevilla or its software.

You retain ownership of content lawfully entered into Corevilla by you or your authorised users.

21. Disclaimers

Corevilla provides tools to help organise information but does not guarantee that information entered by users is accurate, complete or legally sufficient.

The service is provided on an “as available” basis, subject to rights and guarantees that cannot lawfully be excluded.

Customers are responsible for maintaining any independent records or backups reasonably required for their business or legal obligations.

22. Limitation of liability

To the fullest extent permitted by law, Corevilla will not be liable for indirect or consequential loss, loss of profit, loss of business opportunity or loss caused by inaccurate information entered by a user.

Corevilla does not exclude or limit liability where doing so would be unlawful, including liability arising from fraud or other liability that cannot legally be excluded.

Any specific financial limitation of liability should be interpreted subject to applicable consumer and commercial law.

23. Indemnity

To the extent permitted by law, a business customer agrees to be responsible for reasonable losses, claims and costs arising from its unlawful use of Corevilla, its breach of these Terms or its unlawful processing of personal data.

This section does not apply where liability results from Corevilla’s own breach of law or contractual obligations.

24. Changes to these Terms

Corevilla may update these Terms to reflect changes to the service, pricing, business operations or applicable law.

The revised Terms will be published with an updated revision date. Reasonable notice will be provided where a change materially affects an active paid subscription.

Continued use after updated Terms take effect constitutes acceptance, except where the law requires another form of agreement.

25. Governing law

These Terms are governed by the laws of Malta.

The courts of Malta will have jurisdiction, except where applicable consumer law gives a user the right to bring proceedings in another jurisdiction.

26. General provisions

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in effect.

A failure to enforce a provision immediately does not waive the right to enforce it later.

You may not transfer your agreement with Corevilla without prior permission. Corevilla may transfer the agreement as part of a legitimate reorganisation, sale or transfer of the service, subject to applicable law.

27. Contact

Questions concerning these Terms and Conditions may be sent to: